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First Point of Contact IT Support Specialist

3 weeks ago

Tirupati, Andhra Pradesh, India beBeeSupport Full time  80,000 -  1,50,000
Job Title: First Point of Contact IT Support Specialist

We are seeking a proactive IT support specialist to serve as the first point of contact for all IT-related user issues and requests.

Key Responsibilities:
  • Serve as the initial point of contact for all IT-related user issues and requests.
    • Record, categorize, and prioritize incidents in the IT service management system.
  • Provide basic Level 1 troubleshooting for hardware, software, printers, email, network connectivity, and end-user applications.
    • Reset passwords, unlock accounts, and assist with access-related issues.
  • Escalate unresolved issues to L2/L3 teams with detailed logs and user inputs.
    • Maintain communication with users to provide status updates and follow-ups.
  • Ensure all tickets are logged, updated, and closed in a timely manner according to SLA.
Required Skills and Qualifications:
  • 1–3 years of experience in IT Service Desk or desktop support roles.
  • Basic knowledge of Windows OS, MS Office Suite, and Active Directory.
  • Familiarity with IT ticketing tools and remote support tools (e.g., AnyDesk, TeamViewer).
  • Good understanding of ITIL processes and incident lifecycle.
Benefits:

• Opportunity to work with a dynamic team in a fast-paced environment.

• Continuous learning and skill development opportunities.

• Competitive salary and benefits package.

Others:

If interested, please send an updated CV to [email address] along with the following details

• Total experience

• Current Salary

• Expected Salary

• Notice Period

• Current Location