Application Support Specialist

14 hours ago

Tirupati, Andhra Pradesh, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000

We are seeking a highly skilled Application Support Specialist to join our team. This is an exciting opportunity to work in a fast-paced environment and contribute to the delivery of exceptional customer experiences.

About the Role:

The ideal candidate will have prior experience in providing technical support for complex software applications, particularly in the financial services sector. They will be responsible for troubleshooting issues, analyzing problems, and implementing solutions to ensure seamless system performance.

Key Responsibilities:
  • Provide level 1 and level 2 technical support for banking and fintech applications
  • Serve as the primary point of contact for users, understanding and resolving their issues or escalating them as needed
  • Conduct thorough analysis of incidents, identify root causes, and track resolutions
  • Collaborate with internal teams to ensure timely resolution of issues
  • Maintain accurate documentation of issues, troubleshooting steps, and solutions in our knowledge base
  • Monitor application logs and system alerts to proactively identify potential issues
  • Support regular deployments, patch releases, and production validations
  • Communicate effectively with business users, technical teams, and stakeholders
Requirements:
  • 1–3 years of experience in application support, preferably in fintech, banking, or financial services
  • Strong communication skills – both written and verbal
  • Good analytical and problem-solving skills
  • Ability to manage and prioritize multiple support tickets under time constraints
  • Understanding of incident and ticketing tools (e.g., Jira, ServiceNow)
  • Familiarity with SQL and basic database query writing for issue analysis
  • Exposure to ITIL practices or service management workflows
Nice to Have:
  • Experience or basic knowledge of .NET technologies
  • Familiarity with payment systems, banking protocols, or integration interfaces
  • Experience working in an Agile or DevOps environment
  • Understanding of cloud-based applications and monitoring tools

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