Customer Support Associate
2 weeks ago
Witbloom Consultants - A Leading Training & Job Placement Firm is seeking skilled professionals for a voice process in an International BPO based in Mumbai.
About the Role:
- As a Service Delivery Expert, you will be responsible for handling inbound/outbound calls to resolve customer queries and provide outstanding service.
- You will ensure timely and accurate responses to customer concerns, maintaining a professional and empathetic attitude in all interactions.
- Your key responsibilities will include documenting customer interactions and feedback in CRM systems.
Requirements:
- You should have excellent communication skills in English (verbal and written).
- A positive attitude and customer-first mindset are essential for this role.
- You will need to work in rotational shifts (including night shifts), and prior experience in an international BPO is a plus.
What We Offer:
- We offer a competitive salary of ₹2.50 LPA to ₹3.60 LPA.
- Our robust training program will enhance your communication and technical skills.
- As a Service Delivery Expert, you will have the opportunity to interact with international customers and build cross-cultural communication skills.
- You will be part of a vibrant and supportive team, working in a fun and dynamic environment.
Why Choose Us:
We are a leading training and job placement firm, dedicated to helping our clients achieve their career goals. Our experienced team will guide you through every step of the way, providing you with the support and resources you need to succeed.
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