Customer Support Representative

1 day ago


India Pilgrim Full time

Pilgrim, a leading Beauty & Personal Care brand, is seeking an exceptional Customer Support Associate to join its team.

Job Summary:

This role involves providing top-notch customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, live chat, or social media.
  • Provide accurate product information, services, policies, and procedures.
  • Assist customers in troubleshooting and resolving issues with products or services.
  • Handle customer requests, concerns, and complaints professionally and promptly.
  • Follow up with customers to ensure issues are resolved to their satisfaction.
  • Investigate and escalate complex customer issues to internal teams for further assistance.
  • Maintain accurate records of customer interactions, transactions, comments, and complaints on the ticketing tool.

Requirements:

  • High school diploma or equivalent; associate or bachelor's degree is preferred.
  • Proven customer support experience or relevant customer service role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Patient demeanor when dealing with customer issues or complaints.
  • Ability to handle a high volume of customer inquiries in a fast-paced environment.
  • Proficiency in using customer support software, ticketing systems, and CRM tools.
  • Ability to work independently as well as collaboratively within a team.
  • Flexibility to work in shifts and adapt to changing schedules as required.

About Pilgrim:

Founded in 2019, Pilgrim has grown into a 1000+ offline store omnichannel brand offering 250+ SKUs across face care, haircare, skincare, makeup, and fragrances at over 25,000 pin codes.

Estimated Salary: ₹15,00,000 - ₹20,00,000 per annum

Location:

Andheri East, Mumbai



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