Senior Product Complaints Manager
4 days ago
Company Overview: At Lifelancer, we are a talent-hiring platform dedicated to connecting top talent with opportunities in the Life Sciences, Pharma, and IT domains.
We value innovative solutions and strive to revolutionize kidney care and other vital organ support. Our commitment to excellence is evident in our focus on providing best-in-class care to those we serve.
Job Title: Senior Product Complaints Manager
Estimated Salary Range: ₹8,00,000 - ₹12,00,000 per annum
About the Job: As a Senior Product Complaints Manager at Lifelancer, you will be responsible for effectively managing and processing complaints and MDRs across multiple product lines. This includes opening complaint records, collecting necessary information, performing follow-ups with customers, determining reportability of complaints, creating regulatory reports, evaluating complaints for need to investigate, coordinating sample retrieval, responding to customer complaints, and timely closure of complaints as per procedure.
Key Responsibilities:
- Effectively manage workflow, identifying and escalating issues.
- Triaging internal and external communication for complaints.
- Participate in continuous improvement efforts and projects, as assigned.
- Mentor and/or provide training & guidance to new team members.
Benefits: We offer a dynamic work environment, competitive salary range, and opportunities for growth and development. If you are passionate about making a difference in patients' lives, join us as we revolutionize kidney care and other vital organ support.
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Senior Product Complaints Specialist
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Senior Product Surveillance Executive
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