Senior Product Complaints Specialist

4 days ago


Gurgaon, Haryana, India Lifelancer Full time
About Lifelancer

Lifelancer is a talent-hiring platform specializing in Life Sciences, Pharma, and IT. We connect professionals with exciting opportunities in these fields.


Job Title: Senior Product Complaints SpecialistAbout the Role

We are seeking an experienced Senior Product Complaints Specialist to join our team. This role will be responsible for managing and processing complaints and MDRs across multiple product lines.


Key Responsibilities
  • Open complaint records and collect necessary information
  • Perform follow-up with customers through written and verbal communication
  • Determine reportability of complaints and create regulatory reports
  • Evaluate complaints for investigation and coordinate sample retrieval
  • Respond to customer complaints and ensure timely closure

Requirements

To succeed in this role, you should have:

  • Experience in complaint management and regulation
  • Excellent communication and organizational skills
  • Ability to work independently and as part of a team

Estimated Salary

The estimated salary for this role is ₹1,200,000 - ₹1,800,000 per annum, depending on experience and qualifications.


About Vantive

Vantive is a new company built on Baxter's legacy in acute therapies and home and in-center dialysis. Our mission is to provide best-in-class care to patients worldwide.


Why Join Us?

At Lifelancer, you will become part of a community driven to improve patients' lives. You will have the opportunity to work on exciting projects, develop your skills, and contribute to our mission.



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