Branch Operations Manager with a Multinational Bank

4 weeks ago


Pune, Maharashtra, India Riverforest Connections Private Limited Full time

Job Summary

We are seeking a highly skilled Branch Operations Manager to join our team at Riverforest Connections Private Limited. The successful candidate will be responsible for managing branch operations for the wholesale and corporate segment, ensuring seamless trade finance and cash operations.

Key Responsibilities

  • CUSTOMERSERVICE ANDCOORDINATION:
    • Act as a partner and advisor to clients, ensuring timely and efficient service delivery.
    • Adhere to defined TAT and operational efficiency levels, ensuring high-quality service standards.
    • Coordinate with teams to ensure effective processing of documents and transactions.
    • Resolve customer complaints and queries in a timely and professional manner.
    • Facilitate communication between clients, processing teams, and relationship managers.
  • OPERATIONALPROCESSING:
    • Process trade and cash-related documents, ensuring accuracy and efficiency.
    • Provide assistance to clients for closure of EDPMS/IDPMS outstanding items.
    • Handle processing of Pre-Shipment Finance (PCFC) and Post-Shipment Finance (PSFC).
    • Handle export dispatch/non-dispatch documents and export regularization.
    • Handle import outward remittances (A1 and A2 payments).
    • Provide end-to-end solutions for issuance of Import Letters of Credit (LC).
    • Guide clients to complete merchant trade transactions within the prescribed timeline of RBI.
    • Handle issuance and printing of Bank Guarantees, including counter bank guarantees and domestic bank guarantees.
    • Handle transaction-related to Receivable Finance (RF) and Domestic Purchase/Sale Bill Discounting.
    • Handle write-off requests, reductions of export bills, regularization of export documents against advance payment collection documents, and issuance of GR Waiver.
    • Handle loans and deposit transactions.
    • Ensure timely escalation to management and/or permanent control upon identification of any issue.
    • Clean audit reports, concurrent audit, IG audit, RBI Flying Squad, and close all recommendations before the due date.
    • Reconcile accounts, including Nostro suspense, sundry transit, OMR, and others, within a week.
    • Adhere to SOPs and manage exceptional transactions, eliminating multiple throwbacks.
    • Update the daily reconciliation register for reconciliation of trade documents.
    • Perform vigilance checks effectively without error, as per given guidelines.
    • Perform all cash and clearing-related activities, including RTGS, NEFT, DD, and stock keeping of stationery.
    • Interact with commercial teams, BO, Middle Office, CCC, CSD, 3C Risk Audit, CLM, Legal, and Compliance.
    • Perform any other assigned activities from time to time.
    • Continuously monitor and supervise all TF/Exchange activities to ensure they are within internal and external guidelines.
    • Provide external regulatory authorities with reports/documents/records as required.
    • Maintain interaction with statutory authorities for suitable clarifications/explanations for ensuring smooth transaction processing wherever applicable.
    • Bring direct contribution to the bank's operational permanent control framework.
    • Minimize operational failure, including but not exclusively the risk of fraud, by helping to devise and implement sufficient regular controls.
    • Ensure timely escalation to management and/or permanent control upon identification of any issue.
    • Perform Anti-Money Laundering/Financial Sanctions (AML/FS) related duties, ensuring adherence to AML/FS related Group Policies and associated operational controls.
    • Ensure controls at cash counters and bait money.

Requirements

  • Education Level: Bachelor's Degree or equivalent (3 years)
  • Experience Level: At least 3 years

Candidate Profile: We are looking for a candidate with experience in managing branch operations for the wholesale and corporate segment.

Key Skills: Branch operations, branch manager, branch management, trade finance, cash operations, clearing, CMS, cash management



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