Branch Operations Manager
3 weeks ago
As a key member of the DBS Consumer Banking Group, the Branch Operations Manager plays a vital role in ensuring the smooth functioning of our branches. This role involves managing operational functions, coordinating with centralized teams, and maintaining high-quality service standards.
Key Responsibilities
• Manage and control all operational functions of the branch with zero errors.
• Ensure adequate coordination with centralized operations teams to maintain high-quality service and internal and external customer satisfaction.
• Ensure timely receipt and submission of regulatory and other reports by the Branch.
• Participate in process improvement exercises within the branch/cluster.
• Identify areas where productivity enhancement and cost reduction initiatives can be introduced.
• Initiate team meetings internally within Ops as well as with business teams of the branch and circulate minutes to all stakeholders at regular intervals.
Requirements
• Minimum 4 to 6 years' experience in General Branch Banking Operations out of which at least 2 years in a supervisory or managerial capacity.
• The incumbent should hold a degree of graduation in any discipline. Additional qualifications in Banking/ Finance / Law or MBA would be an added advantage.
• Knowledge of all aspects of branch banking and Operations. Good understanding and working experience of regulatory and compliance aspects relating to this.
• Good interpersonal and communication skills to build & enhance customer relation and coordination with RMs & Centralized operations.
• Leadership & management skills.
• Sound knowledge of computer systems, ability to understand and work on different software packages for delivery of various banking products and services.
• Analytical skills.
What We Offer
• We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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