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Operations Expert for Banking Domain

2 months ago

Pune, Maharashtra, India F337 Deutsche India Private Limited, Pune Branch Full time

Job Description:

F337 Deutsche India Private Limited, Pune Branch is seeking an experienced Operations Expert to join our team. The successful candidate will play a key role in ensuring the stability of banking applications used by branches, mobile sales, and internet users.

About the Role:

This is a challenging opportunity for a highly motivated individual with extensive experience in supporting complex applications and infrastructure domains. As an Operations Expert, you will be responsible for providing specialist leadership to Operations Support teams and ensuring that all associated stakeholders receive an optimum level of service in line with Service Level Agreements (SLAs)/Operating Level Agreements (OLAs).

Your Key Responsibilities:

  • Ensure the Service Operations team provides optimum service levels to business lines it supports.
  • Takes overall responsibility for the resolution of incidents and problems within the team.
  • Assists in managing business stakeholder relationships.
  • Defines and manages OLAs with relevant stakeholders.
  • Ensures the team understands OLAs and resources appropriately and are aligned to business SLAs.
  • Manages escalations by working with Client Services and other Service Operations Specialists.
  • Observes areas requiring monitoring, reporting, and improvement.
  • Identifies required metrics and ensures they are established, monitored, and improved where appropriate.
  • Continuously seeks to improve team performance.
  • Participates in team training events.

Requirements:

  • Service Operations Specialist experience within a global operations context.
  • Extensive experience of supporting complex application and infrastructure domains.
  • Experience managing and mentoring Service Operations teams.
  • Broad ITIL/best practice service context within a real-time distributed environment.
  • Experience managing relationships across multiple disciplines and time zones.
  • Ability to converse clearly with internal and external staff via telephone and written communication.

Benefits:

  • A competitive salary of ₹1,200,000 per annum.
  • Ongoing training and development opportunities.
  • A culture of continuous learning to aid progression.
  • A range of flexible benefits that you can tailor to suit your needs.