
Customer Support Specialist
2 weeks ago
About us:
We provide construction services. Our goal is to build trust among customers, professionals, and vendors.
We are disrupting the sector using technology and process. We have covered 12 cities in 15 months and plan to expand further.
Role OverviewThis role involves resolving customer queries, complaints, and escalations effectively, ensuring high customer satisfaction levels.
- Resolve customer issues promptly and efficiently.
- Maintain key performance indicators such as customer satisfaction (C-SAT), first response time (FRT), and resolution time.
- Take ownership of assigned cases and work independently to resolve issues.
- Collaborate with internal and external teams to achieve resolutions.
- Provide detailed reports on escalations and customer feedback to leadership.
The ideal candidate will possess excellent communication skills and a customer-centric mindset.
- Bachelor's degree in any field.
- 2+ years of experience in customer support at a leading organization.
- 1+ year of experience in L3 / CEO / Social Media escalations role.
- Excellent communication skills in English, Hindi, and Kannada.
- Working knowledge of MS Excel or Google Sheets preferred.
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