Customer Support Specialist

2 weeks ago


Gandhinagar, Gujarat, India beBeeService Full time ₹ 8,00,000 - ₹ 12,00,000
Job Role Overview

The Service Desk Analyst position is a critical component of our customer support infrastructure.

Main Responsibilities:
  • Efficiently handle escalated calls from the first-level support team to ensure seamless customer experience.
  • Maintain a high resolution rate within agreed service level agreements (SLAs) for ticket volume and time.
  • Foster adherence to quality standards, regulatory requirements, and company policies in all interactions.
  • Promote positive customer satisfaction through defined resolution rates and average handling times.
  • Accurately update worklogs and maintain shift schedules for efficient escalation processes.
  • Streamline queue management to achieve timely case closure.

This role requires hands-on experience with mobility-related applications, desktop/system-related issues, and proficiency in troubleshooting Outlook, VPN, Citrix, and VDI-related problems.

Candidates with in-depth knowledge of MS Office/O365 and telecom expertise will be highly regarded.



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