Enterprise Customer Success Manager
5 days ago
**Company Overview**
Vodafone Idea Limited is a pioneering telecom service provider in India, operating on a strong foundation of innovation and customer-centricity. With a commitment to Digital India, we aim to empower millions of citizens to connect and build a better tomorrow.
We foster a culture of inclusivity, encouraging diversity and promoting a sense of belonging among our employees. Our values - Passion, Boldness, Trust, Speed, and Digital - guide us in our pursuit of excellence.
**Job Description**
In this critical role, you will be responsible for executing the service strategy to ensure exceptional customer experience and optimal cost management. You will develop and implement plans to enhance revenue, drive customer engagement, and improve service quality.
**Essential Skills and Qualifications**
* 3-5+ years of experience in face-to-face customer management* * Ability to manage C-level engagements* * Prior experience in B2B or Telecom B2B*
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