Manager - Customer Success
1 week ago
Job Title: Customer Success Manager
Company Name: Abbacus Technologies
Location: Vijay Cross Roads, Ahmedabad
Working Days: 5 Days
Education: MBA/Graduate
Key Responsibilities:
- Develop and maintain strong relationships with customers to ensure high customer satisfaction and retention.
- Serve as the primary point of contact for customer inquiries, escalations, and resolution of issues.
- Collaborate with the sales, product, and technical teams to enhance customer experience.
- Identify opportunities for upselling and cross-selling by understanding customer needs and business objectives.
- Conduct regular check-ins and account reviews with customers to assess satisfaction and address concerns proactively.
- Create and implement strategies to optimize customer success processes and improve engagement.
- Work on customer feedback mechanisms and ensure continuous improvement in services.
- Assist clients in maximizing the value of company solutions through training and adoption strategies.
- Manage renewals and work towards reducing churn rates by addressing customer concerns promptly.
- Develop and maintain reports on customer interactions, engagement, and feedback.
Required Skills & Qualifications:
- 2 to 4 years of experience in a Customer Success or Account Management role, preferably in the IT Software International Market.
- Strong communication and interpersonal skills with the ability to build rapport with customers.
- Proven track record of customer retention and account growth.
- Experience in handling customer escalations and providing prompt solutions.
- Ability to work collaboratively with cross-functional teams.
- Excellent problem-solving and analytical skills.
- Experience in using CRM tools and customer success platforms is a plus.
- A proactive approach with a customer-centric mindset.
- Quick learner with a keen interest in IT services and 5 Days Working
- Competitive Salary Package
- Yearly Appraisal with Industry-leading Increment Ratio
- Friendly and Collaborative Work Environment
- Professional Development Opportunities
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