
Experience and Outcome Leader
2 weeks ago
About the Role
We're seeking an exceptional Customer Experience Champion to deliver timely, smooth resolutions, and genuine care for our guests.
- Respond to customer queries through chat, email, and phone - promptly and clearly.
- Assist users with bookings, cancellations, refunds, and troubleshooting.
- Collaborate with experience providers and internal teams to resolve guest concerns.
- Maintain accurate records of guest interactions, feedback, and resolutions.
- Communicate effectively across all channels, maintaining a friendly, helpful tone.
- Identify issues and suggest improvements to streamline the customer experience.
Key Qualifications
- Excellent written and verbal communication skills in English.
- Proficiency in CRM tools, spreadsheets, and multitasking.
- Positive attitude, empathy, and willingness to learn and grow.
Benefits
- Culture that Values Ownership, Creativity, and Learning.
- Competitive Compensation.
- Opportunities to Grow and Develop.
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