Customer Support Specialist

6 days ago

Thiruvananthapuram, Kerala, India beBeeCandidateSupport Full time ₹ 35,00,000 - ₹ 55,00,000

Job Title: Customer Support Specialist

We are seeking a highly motivated and detail-oriented individual to fill the role of Candidate Support Intern. This full-time internship opportunity will involve managing candidate communications, verifying documentation, and ensuring that all candidate interactions are handled with professionalism and empathy.

This position offers the ideal candidate the chance to work in a dynamic environment, collaborating with cross-functional teams to address candidate needs and enhance the overall experience.

  • Addressing inquiries and resolving issues via email or chat.
  • Reviewing candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.
  • Educating candidates on the documentation process, providing guidance and support to ensure they understand the requirements.
  • Documenting candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.
  • Collaborating with cross-functional teams to address candidate needs and enhance the overall experience.
  • Creating and maintaining support documentation to streamline common and recurring questions.
  • Assisting Candidate Success Managers with tasks such as updating candidate information and informing internal teams of any escalated issues.
  • Handling level 1 escalations that require a solid understanding of our documentation and candidate support processes.

Required Skills and Qualifications:

  • Strong written and verbal communication skills.
  • Basic understanding of customer support and/or candidate management.
  • Able to work independently and as part of a team.
  • Strong organizational skills and attention to detail.

Benefits:

This internship offers a competitive salary package, including health insurance, remote work flexibility, and opportunities for professional growth and development.

Others:

The ideal candidate should be able to work effectively in a fast-paced environment, think critically, and prioritize tasks accordingly.

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