Operations Excellence Lead

2 days ago

Varanasi, Uttar Pradesh, India beBeeDevOps Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Description

About Us

We are a global consulting firm delivering expert services across the trade lifecycle for clients in energy, commodities, shipping, treasury, central banking, capital markets, and asset/investment management.

We are expanding our operations and seeking someone to lead our support and DevOps functions, ensuring high-quality service delivery and operational excellence for our clients.

Main Responsibilities
  • Lead and manage the team responsible for day-to-day Support, DevOps, and System Monitoring for Openlink Endur/Findur implementations.
  • Oversee incident management, system health checks, and performance tuning to ensure uninterrupted client operations.
  • Collaborate with global teams and clients to align operational strategies with business goals and SLAs.
  • Drive continuous improvement initiatives by analyzing recurring issues, optimizing workflows, and implementing automation where feasible.
  • Ensure robust documentation practices, including SOPs, runbooks, and knowledge base articles.
  • SUPPORT PRE-SALES AND RFP PROCESSES BY CONTRIBUTING TO SOLUTION DESIGN, EFFORT ESTIMATION, AND CLIENT PRESENTATIONS.
  • Mentor and develop team members through structured training, performance reviews, and career development plans.
  • Manage resource planning, hiring, and talent pipeline development to support current and future project needs.

BENEFITS

This role offers a unique opportunity to work with a talented team, contribute to the growth of our operations, and advance your career in a dynamic industry.

You will have access to ongoing training, professional development opportunities, and a collaborative work environment that fosters innovation and creativity.

In addition, you will be part of a diverse and inclusive team that values work-life balance, recognizes individual contributions, and celebrates successes.

Required Skills and Qualifications
  • Proven experience in leading teams and managing complex projects.
  • Strong analytical and problem-solving skills, with the ability to identify and prioritize areas for improvement.
  • Excellent communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels.
  • Ability to adapt quickly to changing priorities and deadlines, with a focus on delivering high-quality results.
  • Experience with DevOps tools and methodologies, including agile project management.
Education and Certifications
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Relevant certifications, such as ITIL or Scrum Master.

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