Data Excellence Manager

2 weeks ago

Gurgaon, Haryana, India myGwork Full time
Lead Data Specialist Job Description

We are seeking a highly skilled and experienced Lead Data Specialist to join our team at myGwork. This is an exciting opportunity to work with Amazon, an inclusive employer and a member of the largest global platform for the LGBTQ+ business community.

About the Role

The Lead Data Specialist will be responsible for overseeing a team of 30-40 associates and driving process improvements across sites. They will also be responsible for meeting operational and business goals, including data analysis, stakeholder collaboration, escalation management, process improvement, continuous improvement, leadership support, process onboarding, launch plan development, training and coaching, backup support, quality assurance, and sensitive data handling.

Key Responsibilities
  • Data Analysis: Conduct in-depth analysis of data to identify patterns, problems, root causes, and potential solutions, leveraging analytical tools and techniques.
  • Stakeholder Collaboration: Collaborate effectively with relevant stakeholders to align data analysis efforts with business goals, ensuring insights drive decision-making and strategic initiatives.
  • Escalation Management: Manage escalations by analyzing data, identifying trends and gaps, and reporting key metrics to facilitate informed decision-making and resolution.
  • Process Improvement: Review standard operating procedures (SOPs), processes, and tools to proactively identify areas for improvement, striving to enhance quality metrics and operational efficiency.
  • Continuous Improvement: Drive continuous improvement initiatives, actively contributing to the Correction of Error (COE) process by documenting data curation and annotation issues and suggesting improvements.
  • Leadership Support: Participate in business reviews with mid-level and senior leadership, providing valuable insights and support to drive strategic objectives.
  • Process Onboarding: Participate in the onboarding of new processes or experiments, ensuring comprehensive documentation and smooth integration into existing workflows.
  • Launch Plan Development: Develop robust launch plans for new team members and oversee progress tracking through the administration of launch plans, ensuring seamless integration and productivity.
  • Training and Coaching: Coach new hires on process tasks and provide feedback to the training team for the customization of training modules, facilitating skill development and performance improvement.
  • Backup Support: Serve as a backup for the identified manager and provide support to the respective team in various aspects, ensuring continuity of operations and effective team functioning.
  • Quality Assurance: Perform quality checks on annotated data with a high level of precision, adhering to annotation guidelines and maintaining data integrity and accuracy.
  • Sensitive Data Handling: Demonstrate willingness to work with sensitive data, including adult content, religious, and other sensitive issues, adhering to privacy and confidentiality protocols.
Requirements
  • A Bachelor's Degree and relevant experience of 2+ years as a subject matter expert or similar.
  • Proficient in German language. Candidate must demonstrate language proficiency in all the following: verbal, writing, reading, and comprehension. Required language level: B2.2/BA/Advanced Diploma or above.
  • Intermediate knowledge and hands-on experience with MS Excel.
  • Excellent written & spoken communication skills.
  • Excellent attention to detail and the ability to successfully manage multiple competing priorities simultaneously.
Preferred Qualifications
  • Knowledge of SQL, Python scripting, and Machine learning.
  • Understanding of quality-related concepts & tools such as 5Ys, 7 QC, F.M.E.A.
  • Experience in e-commerce and online retail.
  • Certified Six Sigma Green Belt.
Compensation

The estimated annual salary for this role is $120,000-$150,000 based on national averages and industry standards.

Benefits

We offer a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

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