Senior Workplace Solutions Specialist

2 days ago

Dombivli, Maharashtra, India beBeeBusiness Full time US$ 1,20,000 - US$ 2,00,000
Job Description

We are seeking a skilled Business Systems Analyst to join our Employee Experience Applications team. This individual will be responsible for turning Atlassian products into a seamless workplace platform, owning strategy, integrations, and adoption while delighting users every step of the way.

The ideal candidate will have experience administering Jira and Confluence, as well as AI-driven automation features. They should also have strong integration skills with REST APIs, webhooks, and scripting languages such as Python or Node.js.

This role involves leading cross-functional projects from discovery through rollout, using Agile, Prosci/ADKAR, or similar frameworks. The successful candidate will have polished communication and facilitation skills, with the ability to present to executives, guide power users, and support frontline teams.

Key Responsibilities:

  • Owning the Atlassian product roadmap and maintaining the product backlog
  • Partnering with stakeholders to uncover pain points, map processes, and translate them into innovative solutions
  • Leading discovery workshops, rapid prototypes, and proof-of-concepts that unlock new ways of working
  • Integrating Jira and Confluence with other SaaS tools, using APIs, marketplace apps, and automations to automate end-to-end flows
  • Curating and governing plug-ins, ensuring performance, security, and measurable ROI
  • Designing dashboards and OKRs that surface insights, track adoption, and tell clear stories with data
  • Championing change management – crafting communication plans, delivering live training, and publishing self-service content that drives enthusiastic uptake
  • Defining and auditing permission models balancing collaboration, privacy, and compliance requirements
  • Upskilling the Global Service Desk team to scale end-user support
  • Optimizing performance by removing unused objects in Jira (workflows, custom fields, etc)
  • Supporting content management best practices in Confluence – auditing spaces, coaching owners, and archiving stale content
  • Building business cases for new technology that will scale how we deliver to customers
Requirements and Qualifications

Qualifications:

  • 6+ years administering Jira and Confluence and AI-driven automation features, with at least 3 years in a business systems or product ownership capacity for an organization of 5,000+ users
  • Proven record leading cross-functional projects from discovery through rollout, using Agile, Prosci/ADKAR, or similar frameworks
  • Strong integration skills with REST APIs, webhooks, and scripting languages such as Python or Node.js
  • Fluency with analytics and reporting tools such as eazyBI, Tableau, or BigQuery
  • Polished communication and facilitation skills – comfortable presenting to executives, guiding power users, and supporting frontline teams
  • Passion for experimentation, continuous improvement, and simplifying complex processes
  • Commitment to inclusive, accessible solutions and respectful collaboration across diverse teams

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