Leading Major Incident Management Specialist

1 day ago

Mumbai, Maharashtra, India beBeeIncidentManager Full time ₹ 9,00,000 - ₹ 12,00,000
Senior Major Incident Manager Job Description

This role is responsible for leading the Major Incident Management team and ensuring that all major incidents are managed effectively.

Key Accountabilities and Main Responsibilities
  • Strategic Focus: The Senior Major Incident Manager will be responsible for developing and implementing strategic plans to prevent and minimize the impact of major incidents.
  • Running Incident Forums: They will lead incident forums for complex low-priority incidents where restoration is difficult, ensuring that all stakeholders are informed and involved in the decision-making process.
  • Operational Management: The Senior Major Incident Manager will oversee operational management activities, including reviewing operational artefacts, incident ticket quality assurance, and continual improvement of the Major Incident Management process.
  • Education and Training: They will provide training and education to Process Practitioners and the Business on Incident Management best practices.
  • Reporting and Analysis: The Senior Major Incident Manager will develop, analyze, and deliver insightful reports on Major Incident Management related metrics.
  • Post-Incident Reviews: They will conduct post-incident reviews with IT and Business stakeholders to identify root causes and implement corrective actions.
Required Skills and Qualifications
  • 8+ Years Experience: In an IT department of a large enterprise organization with complex systems and infrastructure.
  • Excellent Communication Skills: Ability to interact professionally with various stakeholders at all levels.
  • Major Incident Management Skills: Highly motivated with strong skills in Major Incident Management.
  • ITIL Framework Knowledge: Proven knowledge of Service Level Management & ITIL frameworks.
  • Time Management Skills: Ability to prioritize appropriately and manage time effectively.
  • Problem-Solving Skills: Outstanding ability to analyze, isolate, and interpret incidents.
Benefits

The successful candidate will have the opportunity to work in a dynamic and challenging environment, contributing to the growth and success of our organization. They will receive competitive compensation and benefits, as well as opportunities for professional development and advancement.

Others

We are committed to creating a diverse and inclusive work environment that fosters collaboration, innovation, and excellence. We encourage applications from qualified candidates who share our values and are passionate about delivering exceptional results.

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