Help Desk Specialist

1 week ago

Jamnagar, Gujarat, India beBeeSupport Full time ₹ 60,00,000 - ₹ 90,00,000
Desktop Support Engineer Job Description

We are seeking a skilled Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will play a crucial role in maintaining the functionality and reliability of an organization's IT environment.

You will be responsible for administering Microsoft Intune for endpoint management, providing support for Azure Virtual Desktop (AVD) infrastructure, including user provisioning and issue resolution. You will also manage incident and service request management process to ensure timely resolution of user issues and requests.

Additionally, you will utilize Nexthink for proactive monitoring, troubleshooting, and incident resolution. You will handle grant application/drive/folder access requests and ensure proper permissions are granted according to security policies.

Key Responsibilities:

  • Administer user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation.
  • Facilitate consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources.
  • Manage access to collaboration tools like Microsoft Teams, including adding/removing users from channels and distribution lists.

Required Skills and Qualifications:

  • Bachelor's degree in computer science, Information Technology, or related field (preferred).
  • Proven experience in desktop support or a similar role.
  • Strong knowledge of Microsoft Windows operating systems and Office applications.
  • Familiarity with Active Directory, Exchange, and other network administration tools.

Benefits:

  • Opportunity to work independently and prioritize tasks effectively.
  • Ability to make your voice heard and contribute to the team's growth.

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