Help Desk Specialist

1 week ago

Jamnagar, Gujarat, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Technical Support Engineer

 

  • Resolve technical cases created by customers using ServiceNow software and platform.

 

  1. Provide amazing customer support experiences through building trust, showing empathy, and excellent communication skills.
  2. Use various diagnostic tools to isolate the potential cause of the issue.
  3. Manage and resolve challenging issues assigned to them, coordinating assistance from additional teams for complex cases.
  4. Play a key role in providing input across business units regarding process and product improvements.

 

Key Qualifications:
  • Must have a bachelor's degree in computer science or a related field (or equivalent degree and experience).
  • 2+ years providing customer-facing technical support (ITOM applications).
  • Excellent Communication Skills.

 

Required Skills:
  1. Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting, and Windows scripting, and PowerShell.
  2. Ability in server administration across OS platforms (Windows/Unix), including understanding of user permission levels, domain configuration, group policy objects, and execution of SUDO Policies.
  3. Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP, and REST, Experience with troubleshooting tools such as Wireshark, Traceroute.
  4. Strong troubleshooting/root cause isolation skills.
  5. Demonstrated creative problem-solving approach and strong analytical skills.
  6. Must be proficient with analyzing log files and standard debugging concepts.
  7. Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management.

  • Help Desk Specialist

    1 day ago

    Jamnagar, Gujarat, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,20,00,000

    **Job Title:** Service Desk AnalystJob OverviewAs a Service Desk Analyst, you will be responsible for delivering exceptional support to clients. Your excellent communication skills and international voice experience enable efficient handling of escalated calls from the L1 team.Maintain high efficiency in handling escalated calls.Resolve tickets within agreed...

  • Help Desk Specialist

    2 days ago

    Jamnagar, Gujarat, India beBeeCustomerService Full time ₹ 1,20,000 - ₹ 3,50,000

    As a customer service specialist, you will be responsible for handling large volumes of customer interactions, generating new sales opportunities, and fostering long-term relationships with customers.Key Responsibilities:Respond to customer inquiries in a timely and professional mannerUtilize proactive communication to identify and pursue new sales...

  • Help Desk Professional

    2 days ago

    Jamnagar, Gujarat, India beBeeSupport Full time ₹ 32,000

    Customer Support RoleWe are seeking a Customer Support Specialist to fill this position. The ideal candidate will have strong communication skills in English, both written and verbal.This role is open to graduates and undergraduates of all levels, including freshers and experienced professionals.The successful candidate will be responsible for handling...

  • Help Desk Specialist

    1 week ago

    Jamnagar, Gujarat, India beBeeSupport Full time ₹ 60,00,000 - ₹ 90,00,000

    Desktop Support Engineer Job DescriptionWe are seeking a skilled Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will play a crucial role in maintaining the functionality and reliability of an organization's IT environment.You will be responsible for administering Microsoft Intune for endpoint management, providing support for...

  • Help Desk Specialist

    2 days ago

    Jamnagar, Gujarat, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 10,00,000

    We are seeking a professional to join our team as a Customer Service Associate.Key Responsibilities:Manage and resolve issues by communicating with drivers and fleets.Ensure high service standards are met.Confirm the ride is completed and update the system accordingly.Maintain accurate records of interactions, noting issues and solutions for future...

  • Tech IT Support Specialist

    7 days ago

    Jamnagar, Gujarat, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Technical IT Support SpecialistWe are seeking a highly skilled Technical IT Support Specialist to join our team. The successful candidate will be responsible for providing technical support, troubleshooting issues, and assisting with desktop computers and general information technology needs.This is a full-time remote role that requires the...

  • Service Desk Solutions Specialist

    1 day ago

    Jamnagar, Gujarat, India beBeeEngineer Full time ₹ 6,00,000 - ₹ 10,00,000

    IT Service Desk Engineer Job OverviewWe are seeking a motivated and customer-focused IT Service Desk Engineer to join our growing team.This role involves troubleshooting basic technical problems, escalating complex issues to higher-level support, and providing exceptional customer service to employees.Key Responsibilities:Provide initial technical support to...

  • IT Support Specialist

    4 days ago

    Jamnagar, Gujarat, India beBeeService Full time ₹ 8,00,000 - ₹ 12,00,000

    Service Desk SpecialistWe are seeking a highly skilled Service Desk Specialist to join our team. As a key member of our IT department, you will be responsible for managing and resolving incidents efficiently to ensure minimal disruption to business operations.Key Responsibilities:Manage and resolve incidents using industry-standard tools and techniques to...

  • Technical Systems Expert

    7 days ago

    Jamnagar, Gujarat, India beBeeTechnology Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Position OverviewWe are seeking a skilled and experienced IT Support Specialist to join our team. The ideal candidate will possess excellent technical skills, problem-solving abilities, and strong communication skills.Main Responsibilities:Provide technical support and troubleshooting servicesManage desktop computers and maintain Information Technology...

  • Technical Support Specialist

    7 days ago

    Jamnagar, Gujarat, India beBeeSupport Full time ₹ 7,50,000 - ₹ 15,00,000

    Technical Support Specialist Job SummaryWe are seeking an experienced Technical Support Specialist to provide high-quality technical assistance and support to our employees across various sites.This is a key role that requires excellent troubleshooting, problem-solving, and communication skills to ensure timely operational and technical assistance for...