Help Desk Expert

7 hours ago


Jamnagar, Gujarat, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000
Job Opportunity: Technical Support Specialist

We are seeking an enthusiastic and customer-focused individual to provide first-line technical support for Microsoft 365 services and desktop environments. This role involves troubleshooting, resolving IT issues, and ensuring a smooth end-user experience across our organization.

Key Responsibilities:

  • Provide basic troubleshooting for Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
  • Support desktop environments: Windows OS, device setup, drivers, and peripheral support.
  • Assist with user account management in Azure AD / Office 365 (password resets, license assignment, MFA setup).
  • Maintain accurate logs of issues and solutions in the ticketing system.

Required Skills & Qualifications:

  • Basic knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
  • Familiarity with Windows 10/11, desktop/laptop hardware, and network fundamentals (TCP/IP, DNS, VPN).
  • Office365 admin portal, Exchange online, Teams, SharePoint, Azure (must have)
  • Strong communication and problem-solving skills.
  • Ability to work in a team environment and provide excellent customer service.

Benefits:

  • Opportunity to gain hands-on experience with Microsoft 365 and desktop support in a real-world IT environment.
  • Career growth path from Intern → L1 Engineer → L2 Engineer.

What We Offer:

  • Collaborative work environment with continuous upskilling.
  • Exposure to Intune or other MDM solutions.


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