Global Customer Experience Specialist

17 hours ago

Vadodara, Gujarat, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Customer Service Representative Job Description

We are seeking a professional with excellent communication skills to provide top-notch customer support across various countries.

  • Handle inbound and outbound customer communication via email, chat for international customers in English.
  • Resolve customer queries related to products, services, orders, payments with accuracy and efficiency.
  • Maintain a positive attitude towards customers at all times.
  • Update customer records and interactions in CRM systems accurately and timely.
  • Coordinate with internal teams to resolve customer issues effectively.
  • Monitor customer feedback and report recurring issues to management for process improvement.

The ideal candidate will possess a Bachelor's degree in any discipline and have prior experience in customer service, preferably in an international BPO or shared service environment. Strong problem-solving skills, attention to detail, and ability to handle stressful situations calmly and professionally are essential for this role.

Key Responsibilities:

  • Ensure compliance with international communication protocols, data privacy regulations, and company policies.
  • Meet individual and team performance metrics, including response time, customer satisfaction score (CSAT), and resolution time.
Required Skills and Qualifications
  • Bachelor's degree in any discipline.
  • Excellent written and spoken English communication skills.
  • Prior experience in customer service, preferably in an international BPO or shared service environment.
  • Good computer skills, including MS Office and CRM software.
  • Strong problem-solving skills and attention to detail.

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