Talent Acquisition Specialist

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Job Description:

• This is a key role in our organization, responsible for providing day-to-day support for all recruitment functionalities including job requisitions, candidate tracking, interview scheduling, offer approvals, and hiring workflows.
• Troubleshoot and resolve user issues related to recruitment processes and access permissions.
• Support configuration changes such as recruiting templates, interview guides, candidate statuses, and workflow approvals.
• Maintain integrations with external job boards and other modules to ensure data consistency.
• Generate and analyze recruitment reports to assist HR and management in talent acquisition strategies.
• Assist with recruitment cycle setup for different regions/business units ensuring compliance with organizational policies.

Learning Management System (LMS) Support:

• Manage LMS user issues including course enrollments, assignment completions, content delivery, and certification tracking.
• Troubleshoot LMS content errors, enrollment failures, and learner access problems.
• Configure learning paths, catalogs, compliance courses, and user roles to optimize training delivery.
• Specialized Plateau Reporting:
• Generate, customize, and distribute Plateau reports detailing learner progress, course completion, certification status, compliance metrics, and training ROI.
• Diagnose and resolve data discrepancies or inaccuracies in Plateau reports.
• Schedule automated report distributions and monitor successful delivery to stakeholders.
• Collaborate with data and technical teams to address integration issues affecting reporting.
• Develop user guides and conduct training sessions focused on LMS functionalities and Plateau report usage.
• Participate in LMS upgrades, testing, and validation of reporting features.

Performance & Goals Management (PMGM) Support:

• Support the entire performance management lifecycle including goal setting, mid-year and year-end reviews, calibrations, and appraisal workflows.
• Troubleshoot performance form access, submission issues, and workflow bottlenecks.
• Assist in configuring review templates, goal categories, rating scales, and approval matrices in coordination with HR.
• Provide analytical support through performance reports and dashboards to monitor appraisal progress and outcomes.
• Guide end-users (managers, employees, HR partners) on system usage and best practices for performance management.

Succession Planning Support:

• Support talent review and succession planning processes by maintaining talent pools, readiness ratings, and development plans.
• Troubleshoot succession planning workflows and access rights, ensuring data confidentiality and role-appropriate visibility.
• Collaborate with Performance and Career Development modules to align talent data for holistic workforce planning.
• Generate reports and analytics to identify talent gaps, bench strength, and succession readiness.
• Support configuration of talent segments, potential ratings, and succession planning frameworks.

Career Development Support:

• Assist in managing career development plans, competency frameworks, mentoring programs, and career path simulations.
• Troubleshoot issues related to development goal setting, progression tracking, and employee self-service tools.
• Support competency library updates and alignment with organizational development goals.
• Provide user support and training to employees and managers on career development tools and resources.
• Generate reports on career planning activities and employee development progress.

General Support and Collaboration:

• Handle and prioritize support tickets via ITSM or helpdesk tools, ensuring timely resolution within agreed SLAs.
• Liaise with HR, IT, and SAP support teams for issue escalation and coordination.
• Maintain and update documentation, knowledge bases, and FAQs to enhance support effectiveness.
• Participate in system testing for patches, upgrades, and new module rollouts.
• Conduct regular system health checks and user access audits to maintain compliance and performance.

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