Technical Support Professional

17 hours ago

Aligarh, Uttar Pradesh, India beBeeExpert Full time ₹ 7,00,000 - ₹ 15,00,000
Job Overview

We are seeking a highly skilled Technical Support Professional to join our team. As a key member of our support staff, you will play a vital role in providing exceptional customer service and technical expertise to our clients.

  • You will be responsible for actively participating in support of incoming calls and consistently demonstrating a truly empathetic concern for customer issues.
  • Leveraging your exceptional judgment, training resources, and knowledge base, you will provide consistent solutions to our customers.
  • You will document issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps.
  • Continuously improving, honing, and developing your skills and knowledge will accelerate support and product expertise.
  • You will consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.

Mandatory Skills:

  • US Accent and English Language proficiency, both verbal and written.
  • Honest, dependable, and full of integrity.
  • Possesses a genuine desire to help others.
  • A track record of self-improvement and growth mindset.
  • Ability to seamlessly adapt to changes quickly.
  • Demonstrated logical approach to troubleshooting.
  • Consistently maintains a superior level of professionalism.
  • Ability to work with internal and external stakeholders to achieve exceed expectations and goals.
  • Experience or education from an electronics or information technology background.
  • Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases.

Minimum Qualification:

  • B.Sc (Computers/Electronics) / BCA / BBA or equivalent.
  • Work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must.
  • Experience with direct customer engagement in a fast-paced customer focused environment.
  • Ability to work in the 24X7 rotational shift environment and majorly in the US time zone.
  • Ability to work independently with minimal support in Hybrid model.
  • Ability to multi task and has a good typing speed at least 50 words per min.
  • Should be 100% conversant to listen, understand and respond in US accent.
  • Document everything and do it with tremendous detail.
  • Be a voracious learner and demonstrate growth.

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