IT Support Professional

1 day ago


Aligarh, Uttar Pradesh, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 8,25,000
Technical Specialist Job Description

The role of a Technical Specialist involves providing technical support to customers by troubleshooting complex issues, analyzing data, and utilizing various tools and methodologies.

Key Responsibilities:

  • Deliver exceptional communication skills to customers
  • Type at a minimum speed of 60-80 WPM
  • Analyze and troubleshoot complex problems using SOP documents
  • Support customers using case management systems and analytical techniques
  • Familiarity with ticketing software and ITIL frameworks
  • Experience in infrastructure, storage, and helpdesk operations
  • Knowledge of Google products and services

Mandatory Requirements:

  • Associate degree or higher in a related field such as computer science or engineering
  • At least 1 year of experience in a technical support role
  • Strong understanding of support methodologies, case management, and analytical principles
  • Familiarity with ticketing systems and ITIL best practices

PREFERRED REQUIREMENTS:

  • Google Workspace Administrator certification


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