Sales Support Professional

4 days ago


Aligarh, Uttar Pradesh, India beBeeBusiness Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Overview

The Business Systems Specialist is a member of the Sales Operations team.

This role plays a critical part in ensuring systemic accuracy and usability of sales tools through timely and accurate resolution of support tickets.

Key sales tools to be supported include, but are not limited to Salesforce, Salesforce CPQ, Callidus CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions.

Your Impact
  • Assign, troubleshoot, and resolve tickets from sales users related to Salesforce, Salesforce CPQ (FKA Steelbrick), Callidus CPQ, Clari, People.ai, and ClosePlan, Callidus Commissions and other sales tools.
  • Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
  • Triage Level 2 tickets to the right stakeholders with required information.
  • Assist in scheduled maintenance of the systems via data migrations.
  • Maintain Service Level Agreement targets.
  • Manage access and visibility related issues.
  • Assist with documentation of best practices and usage.
  • Ability to work with a variety of internal/external customers and vendors (some technical, some non-technical) in Sales Operations.
  • Demonstrate skills in continuous learning, flexibility, customer focus, quality commitment and good relationships.
Required Skills and Qualifications

At least 8+ years of professional experience in an IT /Salesforce Helpdesk role or Salesforce certified.

Salesforce Administrator experience is highly preferred.

Good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management.

Experience with sales processes and experience in a sales environment is a plus.

Hands-on experience providing system and tools support to users.

Strong team player with service-oriented attitude and customer focus.

Excellent time management skills

Quick learner and able to thrive in a fast-paced environment

Aggressive problem solver

Excellent written and verbal communication skills

Additional knowledge of ServiceNow, Workbench, and Dataloader and SOQL is a plus

Benefits

Opportunity to develop skills in multiple areas of business operations

Chance to collaborate with various teams across the organization

Candidates will have opportunities for growth and professional development

Requirements

Ambitious individuals who enjoy challenges and desire to learn and grow professionally

Candidates must possess strong analytical and problem-solving skills

Proficiency in technology, including CRM platforms

Flexibility to adapt to changing priorities and deadlines

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