Technical Support Specialist

3 days ago

Palakkad, Kerala, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,50,00,000
Job Description

We are seeking an experienced technical expert to provide exceptional support to our customers.

The successful candidate will have a strong understanding of Office 365 technologies, particularly Microsoft Teams and apps in the Office Admin center.

They will also possess in-depth knowledge of Microsoft Teams features, functionalities, and best practices.

Additionally, they should have a solid grasp of Microsoft 365 and SharePoint integration with Teams.

The ideal candidate will be able to analyze and interpret data captures and trace logs to resolve customer issues in production environments.

They will also have experience working with network capture and analysis tools like Fiddler and Developer tools (Browser).

Responsibilities:

  • Familiarity with troubleshooting and resolving complex technical issues.
  • Ability to communicate effectively with customers and internal stakeholders.
  • Experience with helpdesk ticketing systems and escalation procedures.
  • Knowledge of HTTP and HTTPS request code.
  • Understanding of API requests and responses (Graph API is desirable).

Required Skills and Qualifications

The successful candidate will have the following skills and qualifications:

  • Proven experience as a support engineer or similar role.
  • Strong problem-solving, debugging, and troubleshooting skills.
  • Good communication and customer service abilities.
  • Experience with extracting logs for debugging (desktop logs, network logs, web logs).

Benefits

This role offers a competitive compensation package, including benefits and opportunities for professional growth and development.

Others

Additional information about this opportunity can be provided upon request.

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