Director of Quality Operations and Client Success
1 month ago
Job Summary:
We are seeking a seasoned Director to lead our quality operations and client success team. This is an exceptional opportunity for a results-driven professional with a proven track record of delivering high-quality results and driving business growth.
About the Role:
The Director - Quality will be responsible for overseeing all aspects of quality operations, including production planning, performance monitoring, and process improvement. Additionally, this role will require collaboration with cross-functional teams to ensure seamless delivery of client projects.
Key Responsibilities:
- Quality Operations:
- Develop and implement quality strategies to ensure consistent delivery of high-quality products
- Monitor and report on key performance indicators (KPIs) to drive continuous improvement
- Prioritize and manage competing demands from multiple clients and stakeholders
- Client Success:
- BUILD STRONG CLIENT RELATIONSHIPS through proactive communication, issue resolution, and tailored solutions
- Collaborate with client project managers to ensure successful project execution and meet SLAs
- Analyze client feedback to identify areas for improvement and develop strategies to enhance client satisfaction
Requirements:
- At least 15 years of experience in quality operations or a related field
- Strong leadership and management skills with a proven track record of driving high-performing teams
- Excellent communication and interpersonal skills with the ability to build strong relationships with clients and internal stakeholders
- Bachelor's degree required; Master's degree preferred
What We Offer:
Guidehouse offers a comprehensive total rewards package that includes competitive compensation, flexible benefits, and opportunities for career growth and development.
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