Business Development Manager

2 days ago

Borivli, Maharashtra, India beBeeDentist Full time ₹ 6,00,000 - ₹ 12,00,000
About Us">

Our company is India's first and largest at-home smile solutions platform. We're a new-age consumer dental tech startup with a full-stack approach, utilizing our in-house clear aligner technology to provide an advanced, invisible alternative to teeth straightening.

We have a team of 800 professionals, spread across 11 cities in India, with a strong presence in the market as market leaders in our category, having designed over 30,000 smiles.

We've recently expanded our business portfolio by adding skin treatments and solutions.

Our work culture is open and non-hierarchical, providing ample opportunities for growth and self-improvement in a fast-paced environment.

">Job Description">
  • ">
  • Resolve customer queries within a 24-hour timeframe while ensuring high levels of customer satisfaction through adherence to delivery and service quality norms.">
  • Address specific dental-related queries pertaining to our services, engage in problem-solving for patients, and coordinate necessary activities.">
  • Generate revenue by selling additional services.">
  • Record responses from customers on Excel spreadsheets and generate relevant reports.">
  • Schedule appointments for patients and coordinate with required doctors who will visit the patient.">
  • Follow up to ensure that appropriate actions were taken on customers' requests and refer unresolved grievances or special requests to designated departments for further investigation.">
  • Analyze call quality and strive for improvement.">
">">Requirements">
  • ">
  • Hold 2-5 years of experience in Tele Sales/After Sales Support/Customer Support.">
  • Possess a Bachelor's Degree in any discipline.">
  • Exhibit excellent communication skills, both written and verbal.">
  • Display strong problem-solving and analytical skills.">
  • Be self-driven and comfortable working in a fast-paced environment.">
  • Have the capacity to quickly grasp and self-learn.">
  • Possess basic knowledge in G Suite operations, Windows usage, email etiquette, and phone skills.">
  • Experience in handling escalation management, non-resolvable cases, clinic appointments.">
">">Benefits">
  • ">
  • Join a budding team with numerous opportunities for growth and development.">
"],

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