Financial Services Training Lead

3 days ago

Bengaluru, Karnataka, India beBeeTraining Full time ₹ 20,00,000 - ₹ 25,00,000
About Us
At Jupiter, we strive to create a financial services platform that provides customers with seamless and user-friendly products related to banking, loans, and investments.

We empower individuals by offering smart insights based on spending and providing a range of new age features to enable and make sense of their finances. Our goal is to make managing money easier for everyone.

Our Journey
We were founded in 2019 with the idea of creating a modern, customer-centric experience that puts individuals first. From humble beginnings, we've strived relentlessly to make our vision a reality, crossing 1 million users within 10 months of launching and now serving over 2.7 million happy users.

Job Description
The role of an Assistant Manager Trainer involves leading impactful training programs across new hires, existing team members, and supervisory staff. The trainer will be responsible for building relevant training materials, maintaining robust training reports and dashboards, and ensuring smooth assimilation into company culture, policies, and tools.

Key Responsibilities:
  • Conduct onboarding and induction programs for new joiners.
  • Deliver training on soft skills, process, product, and systems.
  • Evaluate learning effectiveness through assessments, quizzes, and role-plays.
  • Collaborate with Quality and Operations teams to identify performance gaps.
  • Design and execute targeted refresher sessions and skill-enhancement modules.
  • Create and manage product knowledge tests for front-line and supervisory teams.

What We're Looking For
We need a dynamic and detail-oriented individual with strong communication and facilitation skills. The ideal candidate should have a Bachelor's degree in any discipline and minimum 4-6 years of experience in training delivery, preferably in customer service or product-based environments. Proficiency in MS Excel, PowerPoint, and LMS platforms is also required.

Key Skills:
  • Public speaking & facilitation
  • Instructional design fundamentals (ADDIE/SAM)
  • Kirkpatrick model and 360° feedback evaluation
  • Stakeholder collaboration
  • Analytical thinking
  • Coaching and feedback delivery

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