Team Lead

3 weeks ago

Bengaluru, Karnataka, India Ghrs Training Full time
Job Description

Ghrs Training is looking for an experienced Team Lead to manage our International Voice Customer Support team. If should have a proven track record in leadership and extensive experience in international voice operations, this role is for you

Key Responsibilities:

- Lead, mentor, and motivate a team of customer support professionals in an International Voice environment.
- Oversee daily team performance, ensuring adherence to quality standards and service level agreements.
- Conduct regular performance reviews, provide constructive feedback, and identify training needs.
- Handle escalated customer issues and complex queries, ensuring prompt and effective resolution.
- Implement strategies to improve team productivity, efficiency, and overall customer satisfaction.
- Foster a positive and collaborative work environment.

About You:

- Should have 7+ years of overall experience in customer support.
- Should have a minimum of 2 years of Team Lead experience on papers.
- Should have experience in International Voice processes only.
- Should possess excellent leadership, communication, and interpersonal skills.
- Should be highly organized, results-oriented, and capable of working in a fast-paced environment.

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