Team Lead

5 days ago

Bengaluru, Karnataka, India Trigent Software - Professional Services Full time
Job description

Role: Team Lead – International Voice Operations

Location: Bangalore

Shift: Rotational (including night shifts)

Experience: 5+ years in a contact center environment, with at least 1–2 years in a team lead/supervisory role

What You'll Do:

- Lead and motivate a team of customer service representatives.
- Monitor performance metrics and ensure KPIs are met.
- Conduct regular call quality checks and provide coaching.
- Manage day-to-day operations and handle escalations.
- Prepare performance reports and drive process improvements.
- Collaborate with training teams to upskill your team members.

What We're Looking For:

- Graduate with 5+ years of BPO/contact center experience.
- Proven experience as a Team Lead in international voice processes.
- Strong people management, communication, and problem-solving skills.
- Ability to thrive in a fast-paced, high-performance environment.
- Flexibility to work in rotational shifts.

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