Customer Success Specialist

4 days ago

Kolkata Delhi Mumbai, India beBeeCustomerSuccess Full time ₹ 2,00,000 - ₹ 12,00,000
Customer Success Specialist Opportunity

This is a fantastic opportunity to join our team as a Customer Success Specialist. As the primary point of contact for our valued clients, you will be responsible for ensuring their satisfaction and success with our products or services.

You will play a vital role in building and maintaining strong relationships with customers, understanding their needs, and providing tailored solutions to meet those needs.

The key responsibilities of this role include:

  • Reinforcing a customer-centric culture
  • Proactively communicating with customers and internal teams to provide a feedback loop on our products and ensure the customers experience
  • Ensuring alignment of customer success motion, insights, and actions with Product, Marketing, Sales, and Operations Departments
  • Aligning with Executive Learning Consultant around key metrics and objectives, including a plan of action for understanding where at-risk customers exist, where growth opportunities exist, and developing a strategy to execute against an account plan together
  • Managing the ongoing post-sales experience with the customer, including registration, ongoing optimization, monitoring classroom experience, monitoring usage to determine if upsell opportunities exist, and mitigating risks to ensure a healthy return on investment
  • Attending SME calls and project managing call-for-actions of all SME meetings
  • Executing thank-you mail campaigns for customer DMs
  • Sending gift baskets to qualified customer DMs
  • Sending CEO book campaigns to all qualified customer DMs

The ideal candidate will have:

  • Excellent communication skills
  • An open mind and willingness to work in EST shift
  • Prior experience in a similar profile

We offer a dynamic and supportive work environment that encourages professional growth and development, a competitive salary and benefits package, and opportunities to lead innovative training projects and make a significant impact on the organization.

This is a full-time, permanent role in our IT Services & Consulting Department.

Education: Any Graduate/Postgraduate

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