Senior Technical Sales Representative

3 days ago

Pune, Maharashtra, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Technical Sales and Support Specialist

The role will be responsible for delivering comprehensive support to customers across the entire product lifecycle, from installation of injection moulding machines to breakdowns and spare parts assistance. Additionally, the successful candidate will contribute to aftermarket sales revenue growth in their assigned territory.

Key Responsibilities:
  • Provide end-to-end technical support to customers, encompassing installation, maintenance, troubleshooting, and training on machine operations.
  • Coordinate pre-installation requirements with customers to ensure seamless deployment.
  • Develop and implement corrective and preventive actions to address machine issues, ensuring global consistency across all equipment.
  • Support customers during mould trials, both in-house and on-site, for machine shipment purposes.
  • Lead the assembly of machines and oversee their operation at customer sites.
  • Submit field return parts to the factory for analysis and cost recovery under warranty terms.
  • Manage outstanding payments for spare services and follow up with clients.
  • Release necessary documentation for parts failure.
  • Generate spare parts business opportunities and recommend suitable replacements.
  • Prepare and submit detailed service reports for each machine.
  • Maintain software backups, hydraulic circuits, and bill of materials on the service portal.

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