Regional Sales Support Manager

6 days ago

Mumbai, Maharashtra, India DP World Australia Full time
Job Title: Regional Sales Support Manager

DP World Australia is seeking a highly skilled Regional Sales Support Manager to join our team. As a key member of our sales team, you will be responsible for providing exceptional support to our Regional Sales Managers and ensuring the smooth execution of sales processes and initiatives across all regions.

Key Responsibilities:
  • Assist the Director of Sales with day-to-day activities, reports, and other tasks.
  • Assist the sales team in onboarding new customers.
  • Ensure SCO sales adhere to the established pricing and credit policies; assist the team with the smooth execution of FF businesses as needed.
  • Monthly RSM Outlook: Oversee the monthly outlook of Regional Sales Managers (RSMs).
  • Monitor and log sales leads for both SCO and overseas markets.
  • Record meeting minutes and follow up on action items from weekly RSM meetings.
  • Prepare, monitor and maintain Reports for Sales Performance, Pricing tool, other analytical data - Maintained on a regularly basis and shared with FF LT Sales incentives as and when required. Region wise sales, performance dashboards, and key metrics for regular review. Trade Lane analysis Volume analysis Monthly forecasting ROI report for each Sales member
  • Prepare and submit Daily Sales Reports (DSR) as per customer requirements.
  • Ensure all HO reports are made available on time and BOB updated
  • Track and monitor the growth sales cadence.
  • Prepare customer quotations using the Cargorunner system.
  • Coordinate and follow-up with operations (India/Overseas) after receiving customer nominations.
  • Submit SOPs and quotes to the operations and billing departments for execution, with assistance from sales/pricing.
  • Provide timely updates to customers on shipment statuses.
  • Follow up on invoices and documents to be sent to customers.
  • Escalate and resolve shipment execution issues in collaboration with pricing, sales, operations, or finance teams.
  • Visit customers with the sales team for monthly or quarterly reviews.
  • Circulate minutes of meetings (MOM) and ensure completion of action points.
  • Participate in joint sales calls with respective sales personnel as needed.
  • Engage in cross-selling and deep selling to existing corporate customers.
  • Conduct follow-ups on payments with corporate customers.
  • Central Sales Support Coordination: Serve as the central point of contact for branch sales support teams, ensuring effective communication and coordination. Facilitate the smooth execution of sales processes and initiatives across all regions.
  • Business Program Management & marketing: Standardise and implement best practices for Reports & MIS, Manuals, Quote formats, SOPs etc Develop Geo/ Product specific strategies and presentations Keep Country capability deck updated and comprehensive (In conjunction with Comms and Marketing) Case Study development - All Products (Work with Digitial Marketing team)
  • Conduct market research and competitor analysis to support strategic decision-making.
  • Track and analyze sales performance metrics to identify trends, opportunities, and areas for improvement.
  • Assist in the onboarding and training of new sales support staff.
  • CRM Management: Content Accuracy and ensuring India FF Sales team adheres to all requirements Trainings to new joinees - within 2 days of joining and refresher every quarter
  • Provide ongoing support and guidance to branch sales support teams to ensure alignment with national sales objectives and standards.
  • Any other activity as sought by Director - Sales FF for daily management of FF Sales

QUALIFICATIONS & COMPETENCIES:

  • Graduate with 5+ years of relevant industry experience.
  • Sound knowledge of Ocean Freight industry.
  • Excellent communication and interpersonal skills.
  • Advanced sales and customer service skills
  • Process centric
  • Strong analytical skills with proficiency in MS Excel and presentations
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Detail-oriented with strong organizational and multitasking abilities.

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