Regional Order Manager

1 day ago

Kanpur, Uttar Pradesh, India beBeeAnalyst Full time ₹ 60,00,000 - ₹ 1,20,00,000

Key Responsibilities:

  • Ensure timely order servicing for regional Sales Teams within customer service frameworks.
  • Validate demand forecasts, prioritize orders and customers based on defined parameters.
  • Verify demand with available POs, LCs, regulatory clearances, artwork details, SKU codes, IL checks, Mfg License checks, min shelf-life requirements, and pre-shipment document submission to customers, ensuring timely resolution of issues.
  • Analyze order statuses in our systems.
  • Gather information on scheduling, material receipt, and dispatch schedules.
  • Identify potential issues affecting defined timelines.
  • Take end-to-end ownership of assigned orders for the region.
  • Drive all documentation related to shipments with CFT teams.
  • Collaborate with Logistics teams to mitigate risks and delays, ensuring no demurrage or penalties on shipments.
  • Attend relevant meetings to obtain data and information on open orders for the region and their status updates.
  • Resolve issues (e.g., artwork approval, batch size, minimum order quantity) in collaboration with sales teams.
  • Organize cross-functional meetings to resolve bottlenecks related to priority orders, ensuring on-time-in-full delivery.
  • Gather feedback from stakeholders regarding timely resolution of issues.
  • Identify outstanding/open orders for defined priority customers.
  • Analyze issues requiring immediate escalation to cross-functional teams for timely resolutions.
  • Prioritize orders/customers based on defined parameters.
  • Engage key stakeholders to resolve outstanding issues.

Supply Chain Technology and Automation:

  • Identify opportunities for implementing IT and automation in Order Management processes to improve Supply Chain visibility.
  • Drive the implementation and rollout cycle for IT and technology automation within SCM jointly with IT teams.

Knowledge and Skills:

  • Advanced expertise in Microsoft Excel and Reporting (VBA Macros, Power BI).
  • Good understanding and experience of Supply Chain essentials, preferably in Pharma.
  • Ability to identify areas for improvement and propose innovative solutions.
  • SAP knowledge is essential.
  • Strong analytical and problem-solving skills; attention to detail.
  • Effective communication skills.
  • Decision-making and prioritization skills in a dynamic environment.
  • Negotiation and conflict resolution skills.
  • Ability to manage multiple stakeholders.
  • Understanding and working around constraints.
  • Plant PPIC concepts clarity, prior experience required.
  • Excellent time management and meeting tight deadlines.
  • Excellent customer service skills.
  • Excellent oral and written communication skills.

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