
Customer Engagement Specialist
6 days ago
Job Opportunity: We're seeking a skilled professional to implement and optimize customer engagement campaigns using the Braze platform.
Key Responsibilities:- Campaign Development: Develop, configure, and maintain campaigns in Braze using Liquid templating and Canvas
- Integration: Integrate Braze with backend systems via REST APIs, Webhooks, and SDKs
- Data Management: Implement event tracking, user attributes, and audience segmentation
- Collaboration: Collaborate with stakeholders to understand campaign requirements and translate them into Braze workflows
- Troubleshooting: Troubleshoot and optimize message delivery, personalization, and performance
- Compliance: Ensure best practices in user privacy, compliance, and data security
- Training: Provide technical support and training to internal teams on using Braze, enabling them to leverage the platform effectively
Requirements:
- A degree in Computer Science, Mathematics, Economics, Statistics, or a related field
- At least 2 years of experience working with the Braze platform
- Experience working with Braze SDKs (iOS, Android, or Web)
- Familiarity with Braze Currents and data streaming to external platforms (e.g., Salesforce, Segment)
- The ability to work independently in a remote, agile environment
- Excellent communication and documentation skills
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