
Gaming Operations Manager
2 weeks ago
Job Overview
Hopup India is seeking an experienced Floor Supervisor to oversee daily gaming floor operations, supervise staff, maintain equipment, and uphold safety and service standards.
Key Responsibilities:
- Ensure all games and attractions are operational and ready for customers.
- Supervise gaming attendants, cashiers, and support staff during shifts to maintain high-quality customer service.
- Monitor customer flow, manage waiting times, and resolve service-related issues efficiently.
- Maintain equipment by ensuring it is properly reported and repaired as needed.
- Assist in inventory management for tokens, tickets, and consumables.
Customer Experience
- Provide exceptional customer service and address escalated guest concerns promptly.
- Educate customers about games, safety rules, and promotions to enhance their experience.
- Ensure a clean and safe environment across the gaming zone.
- Monitor and act on guest feedback to improve the gaming experience.
Requirements
- Minimum 1–3 years of experience in hospitality, retail, or gaming industry.
- Strong leadership and team management skills to motivate staff.
- Excellent communication and problem-solving abilities to handle complex situations.
- Customer-focused with a proactive and positive attitude.
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