Gaming Operations Manager

2 weeks ago


Bhavnagar, Gujarat, India beBeeFloor Full time ₹ 40,00,000 - ₹ 90,00,000

Job Overview

Hopup India is seeking an experienced Floor Supervisor to oversee daily gaming floor operations, supervise staff, maintain equipment, and uphold safety and service standards.

Key Responsibilities:

  • Ensure all games and attractions are operational and ready for customers.
  • Supervise gaming attendants, cashiers, and support staff during shifts to maintain high-quality customer service.
  • Monitor customer flow, manage waiting times, and resolve service-related issues efficiently.
  • Maintain equipment by ensuring it is properly reported and repaired as needed.
  • Assist in inventory management for tokens, tickets, and consumables.

Customer Experience

  • Provide exceptional customer service and address escalated guest concerns promptly.
  • Educate customers about games, safety rules, and promotions to enhance their experience.
  • Ensure a clean and safe environment across the gaming zone.
  • Monitor and act on guest feedback to improve the gaming experience.

Requirements

  • Minimum 1–3 years of experience in hospitality, retail, or gaming industry.
  • Strong leadership and team management skills to motivate staff.
  • Excellent communication and problem-solving abilities to handle complex situations.
  • Customer-focused with a proactive and positive attitude.


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