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ServiceNow Expert

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Kolkata, West Bengal, India beBeeServicenow Full time US$ 1,25,000 - US$ 1,75,000

Job Overview:

We are seeking a seasoned ServiceNow Expert to spearhead our instance and drive business results through strategic IT service management.

  • Technical Proficiency:
    • Expert knowledge of Flow Designer, client/server scripting, ACLs, and catalog items creation.
    • Familiarity with approval workflows, dynamic forms, SLAs, domain separation, scoped apps, data import/export, and UI policies.
  • Integration Capabilities:
    • Able to integrate ServiceNow with third-party systems for seamless data exchange.
  • Metric Analysis & Reporting:
    • Skilled in setting up and tracking key metrics like ticket volumes, deflection rates, module usage, and SLA performance.
  • Upgrade & Maintenance Leadership:
    • Experienced in leading instance upgrades, patch management, and clone processes for optimal system performance.
  • Stakeholder Engagement:
    • Collaborative skills to define and streamline workflows with HR, IT, and Facilities teams.
  • Compliance & Governance:
    • Proficient in audit preparation, compliance documentation, and training L1/L2 teams for best practices.