
Business Analyst
6 days ago
Job Summary:
Are you an engineering graduate or postgraduate with experience in IT software development? This role involves working with business stakeholders to analyze and review technical requirements and develop solutions using the Service Now platform.
Key Responsibilities:
- Design, Develop, Test and Configure Business Requirements:
- On the ServiceNow platform with a focus on ITOM, CMDB, CSDM, Discovery, and Event/Alert Management.
- Capture requirements from business stakeholders through demonstrations and workshops.
- Coordinate with internal and external stakeholders for development of user stories and configurations.
- Prepare high-level design (HLD), low-level design (LLD), architecture design, and technical documentation as required.
- Work with the platform team to update technology direction and strategy, and manage BAU tasks.
- Provide value-based assessments and workshops to help maximize business results from ServiceNow software.
Requirements:
- At least 5+ years of experience in IT software development, custom app development, and ServiceNow implementations.
- Hands-on developer experience in scripting, unit testing, and system integrations.
- Expert knowledge on configuring CMDB, CSDM model, Discovery, and Service Mappings.
- Deep understanding of REST, JSON, and ability to integrate with third-party applications and data sources.
Desired Credentials / Knowledge:
- CIS-ITOM, CIS-Discovery, CIS-CMDB, CIS-Event / CSA
- NOW Platform Development & Implementation
- ITIL Certified (optional)
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