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Business Analyst
2 weeks ago
About the Role
We are looking for a Business Analyst with strong expertise in Payment Gateway / Digital Payments to bridge business, product, and technology teams. Youll define requirements, streamline payment workflows, and ensure regulatory compliance while working with banks, card networks, UPI, and payout systems.
Responsibilities
- Gather and translate business requirements into functional specs & user stories.
- Design and document end-to-end payment workflows (authorization, capture, refunds, settlements, chargebacks).
- Analyse and configure TDR/MDR/MSF fee models.
- Collaborate with tech teams on API/SDK integrations for UPI, Cards, Net Banking, Wallets, and Payouts.
- Support reconciliation, reporting, and dispute management.
- Work with Risk, Compliance, and Finance to ensure RBI & PCI DSS compliance.
Requirements
- 37 years' BA experience in Payments, FinTech, or Banking.
- Strong understanding of payment gateway operations, merchant acquiring, UPI, and card processing.
- Familiar with settlement, reconciliation, TDR, refunds, and disputes.
- Excellent communication, documentation, and stakeholder management skills.
- Bonus: SQL/data analysis, knowledge of ISO 8583 & payment APIs, experience with Jira/Confluence.