Technical Onboarding Specialist

3 days ago

Ahmedabad, Gujarat, India beBeeIt Full time ₹ 60,00,000 - ₹ 85,00,000
Job Description:

We are seeking a diligent and proactive IT Support Specialist to oversee onboarding and offboarding processes within customer environments. This role is responsible for ensuring secure and efficient user lifecycle management, while also supporting day-to-day IT operations.

The ideal candidate will possess a working knowledge of Google Workspace, Slack administration, Jira ticketing systems, and basic experience with license management across multiple SaaS products.

Key Responsibilities:

  • Manage onboarding and offboarding procedures for users across customer environments.
  • Configure, modify, and deactivate user accounts in Google Workspace.
  • Administer user and channel access in Slack, including permissions and integrations.
  • Process user provisioning tasks in Jira and other ITSM ticketing tools.
  • Assign and remove user licenses across multiple SaaS applications (e.g., Google Workspace, Slack, Zoom, Office 365, etc.).
  • Adhere to standard operating procedures (SOPs) to ensure consistency, security, and compliance across user lifecycle tasks.
  • Collaborate with internal teams, partners, and escalate issues to L2 or OEMs when required.
  • Maintain accurate records of account status and license allocations.
  • Support mobile device management (MDM)-related tasks such as device enrollment, remote wipe, and basic compliance checks.
  • Monitor ticket queues and complete tasks within defined service level agreements (SLAs).
  • Contribute to the documentation of recurring tasks and suggest process improvements.
Required Skills & Qualifications:

To be successful in this role, you should have:

  • 6 months–2 years of experience in IT support, onboarding/offboarding, or helpdesk roles.
  • A basic understanding of Google Workspace (Gmail, Drive, Calendar, Admin Console).
  • A working knowledge of Slack user and workspace administration.
  • Familiarity with Jira or equivalent ticketing systems.
  • Basic knowledge of license management across common SaaS platforms.
  • Strong attention to detail and ability to follow procedures precisely.
  • Willingness to work in rotational shifts, including nights and weekends.
  • Good written and verbal communication skills.
  • Strong time management and task ownership abilities.

Additional Benefits:

  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

What We Offer:

  • A competitive compensation package.
  • A comprehensive benefits program.
  • Access to cutting-edge technology and tools.

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