Technical Support Specialist

21 hours ago

Chennai, Tamil Nadu, India beBeeSupport Full time ₹ 15,00,000 - ₹ 26,00,000

Technical Support Specialist Wanted


About the Position:
We are seeking an expert in providing level one application and technical support to users. The ideal candidate will be service-minded, able to take responsibility, and work independently.

About Us:
Our company develops cutting-edge software solutions for the oil & gas industry. We have received positive feedback from our users, leading to a need to deliver our products at scale. You will join a team of software and support engineers where your focus will be to provide technical support to clients by diagnosing and troubleshooting application problems, as well as monitoring and maintaining production and development environments in Azure and Azure Dev Ops. It is expected that you will also join our 24/7 software support service on a rotational basis. You will primarily work from Chennai, India through our partner (Greaves Technologies) with teams located across Norway, Denmark, UK and USA.

Key Responsibilities:
Providing clear and concise technical assistance to international users. Having a working knowledge of Azure Cloud Environment and application services. Familiarity with relational databases (MSSQL), windows servers, and basic SQL programming. Maintaining standard operating procedures or knowledge bases and recommending changes when necessary. Knowledge of ITSM, escalation processes, and administration. Experience in the oil and gas industry is a plus.

Working Conditions:
This is a challenging yet rewarding role that offers opportunities for growth and development. You will work in a flat, low-key, and fun work environment where your opinions and skills can come to life. You will have the opportunity to build your own future while contributing to a dynamic team.

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