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High-Quality Customer Support Specialist

3 weeks ago


Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 1,20,00,000

Our organization is seeking ambitious professionals to fill the role of Premium Support Engineer, where they will provide top-notch support to customers who have subscribed to premium services.

Key Responsibilities
  • Foster a profound understanding of our multi-product suite through extensive research and exploration.
  • Deliver exceptional customer support via multiple channels, ensuring timely and accurate responses.
  • Establish effective communication with internal teams to resolve customer issues promptly and efficiently.
  • Document solutions in our comprehensive knowledge base for future reference and collaboration.
  • Share knowledge and expertise through internal training sessions and workshops.

Qualifications: Previous experience in an enterprise customer support role, preferably in a premium support team or as a Technical Consultant, is essential for this position.