
International Customer Support Specialist
2 weeks ago
Customer Experience Specialist
We are seeking a skilled professional to deliver exceptional customer experiences. The ideal candidate should be self-motivated and passionate about resolving customer issues efficiently.
Key Responsibilities:- Efficient Call Handling: Handle international customer calls in a timely and professional manner, ensuring prompt resolution of issues.
- Customer Needs Assessment: Understand customer requirements and provide tailored solutions to meet their expectations.
- Troubleshooting: Troubleshoot complex problems and escalate when necessary, maintaining high call quality standards.
- Record Keeping: Maintain accurate and detailed records of interactions, supporting data-driven decision making.
- Performance Metrics: Meet performance targets (KPIs) for customer satisfaction, call handling time, and resolution, driving business growth and success.
- Effective Communication: Possess excellent English communication skills, free from grammatical errors or miscommunication.
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Customer support
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Customer support
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International Customer Support Specialist
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