Customer Service Training Specialist

4 days ago

Faridabad Panipat Yamunanagar, India beBeeTrainer Full time US$ 40,000 - US$ 80,000
Job Overview

We are seeking an experienced Training Coordinator to deliver high-quality training programs for our call center team members.

  • The ideal candidate will have excellent presentation and interpersonal skills, as well as experience in designing and implementing training curricula.
  • This role requires strong organizational and time management skills, with the ability to coordinate multiple projects simultaneously.
  • The Training Coordinator will work closely with quality assurance and other internal departments to identify new training needs and develop targeted programs.

Key Responsibilities:

  • Design, develop, and deliver training programs to meet the needs of our call center team members.
  • Conduct evaluations and assess employee training needs to inform program development.
  • Coordinate with internal departments to ensure seamless delivery of training programs.
  • Maintain accurate records of training participation and performance metrics.

Requirements:

  • Bachelor's degree in education, communications, or a related field.
  • Minimum 1 year of experience in training coordination or a related field.
  • Excellent presentation and interpersonal skills.
  • Ability to work independently and as part of a team.

Preferred Qualifications:

  • Project coordination experience.
  • Advanced knowledge of MS Office applications.
  • Experience working in a high-volume call center environment.

About This Role:

  • This is an exciting opportunity to join our team and contribute to the growth and development of our call center operations.
  • The successful candidate will be a self-motivated and organized individual with excellent communication skills.
  • This role offers opportunities for professional growth and development in a dynamic and fast-paced environment.

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