Call Center Training Professional

1 week ago

Yamunanagar Faridabad Panipat, India beBeeTrainer Full time
Job Description

We are seeking a skilled Trainer to deliver high-quality training programs for our call center personnel. The ideal candidate will have expertise in designing and delivering engaging training sessions, as well as experience in project coordination and team management.

  • Design and develop comprehensive training programs that cater to the needs of employees and supervisors, focusing on soft skills, leadership, communication, and product training.
  • Ensure that class objectives and learning curve performance metrics are achieved according to pre-defined plans, utilizing data-driven insights to inform training strategies.
  • Collaborate with quality assurance and internal departments to identify new training needs and updates to existing curriculum, driving continuous improvement and excellence.
  • Maintain accurate records of employee training, providing regular feedback and assessments to management.
Required Skills and Qualifications
  • Bachelor's degree in education, communications, or business, or equivalent combination of education and work experience.
  • Advanced presentation, interpersonal, time management, and organizational skills, with proficiency in MS Office applications (e.g., Word, Excel, PowerPoint).
  • Strong training program design experience, with ability to adapt programs to suit various audiences and settings.
  • Excellent verbal and written communication skills, with ability to work effectively in a team environment.
Benefits
  • A competitive compensation package, including salary and benefits.
  • Opportunities for professional growth and development, with access to training and mentorship programs.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
Other Requirements
  • Ability to work independently and as part of a team, with strong problem-solving and analytical skills.
  • Familiarity with customer service principles and practices, with ability to provide excellent customer service skills.

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