3 Days Left Call Office

ARTEVA GROUP Job Title Call Officer Company Arteva Group Location Panchkula Haryana Job Type Full-time About Arteva Group Arteva Group is a pioneering leader in Government Business specializing in transformative solutions across various high-impact sectors With expertise in digital innovation infrastructure development and consulting Arteva Group has been instrumental in projects such as museums construction and technological advancements We uphold professionalism integrity and excellence in every endeavour driving success in government partnerships Join us to be part of a dynamic team shaping the future through innovation and impactful collaborations Job Overview The Networking Call Officer will play a critical role in facilitating effective communication and technical operations within Arteva Group s initiatives including helpline projects This position requires a blend of technical expertise in networking and interpersonal skills to manage calls and coordinate with teams effectively Roles and Responsibilities Networking Support Manage and maintain the company s IT network infrastructure to ensure seamless connectivity Troubleshoot and resolve network-related issues ensuring minimal downtime Coordinate with IT vendors and service providers for system upgrades and maintenance Call Management Handle inbound and outbound calls professionally catering to project-specific requirements such as the Elder Helpline Project Address client inquiries and escalate issues to the relevant department when necessary Ensure accurate data entry and record-keeping for all interactions Coordination Work closely with project teams to align communication protocols with operational objectives Assist in implementing and maintaining call centre standards and guidelines Reporting and Documentation Prepare daily and weekly reports on call performance metrics and network health Maintain comprehensive documentation of system configurations and troubleshooting logs Eligibility and Qualifications Educational Qualifications Bachelor s degree in a relevant field IT computer Science or equivalent Experience Previous experience in networking and or call management is preferred but not mandatory Skills and Competencies Strong understanding of networking fundamentals including LAN WAN routers and firewalls Proficiency in handling telecommunication systems and CRM tools Excellent communication skills in Hindi required Strong problem-solving skills and the ability to work under pressure Attention to detail and organizational abilities Language Requirements Proficiency in Hindi required Basic understanding of English preferred Other Requirements Flexible to work in rotational shifts including weekends and holidays as required Compensation and Benefits Pay 15000 - 17000 per month based on experience and qualifications Schedule Day shift Morning shift Rotational shifts Weekend availability How to Apply Interested candidates can apply by 1 Sending their resumes to hr artevagroup com 2 Alternatively WhatsApp your resume to 9368711405 For further queries please reach out via WhatsApp at the above number Join Arteva Group to contribute to meaningful projects and build a rewarding career Job Types Full-time Permanent Pay 15 000 00 - 17 000 00 per month Schedule Day shift Morning shift Experience total work 1 year Preferred Work Location In person