Customer Service Team Lead

24 hours ago

Faridabad Panipat Yamunanagar, India beBeeCustomerService Full time US$ 60,000 - US$ 1,20,000
Key Responsibilities

The Call Center Supervisor I will oversee one or more teams of customer service associates who handle customer inquiries and problems via phone and/or email. They must monitor operations to ensure adherence to service level standards and company policies.

  • Ensure professional and courteous customer support services are delivered to remote customers.
  • Make decisions regarding scheduling changes to ensure adequate phone coverage.
  • Evaluate the quality of customer service associates calls from customers, providing feedback on strengths and areas for improvement.
  • Communicate with clients and vendors to ensure quality service delivery and customer satisfaction.

Key Performance Indicators:

  • Quality of customer service.
  • Call volume.
  • Customer satisfaction.

Qualifications and Skills

Considerable knowledge of the company's products and services is required to enable resolution of customer inquiries. Excellent customer service skills that build high levels of customer satisfaction are also essential.

  • Excellent verbal and written communication skills.
  • Must be detail-oriented and customer-driven, focusing on providing high-quality products and services.
  • Ability to lead and manage large teams effectively.
  • Demonstrated problem-solving and decision-making skills.

Benefits and Requirements

This role requires a Bachelor's degree or equivalent combination of education, training, or work experience. The ability to work both independently and in a team environment is also necessary.

Other Duties

May serve as a backup to senior customer service management in their absence. Other related duties assigned as needed.

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